Hey John,
I just wanted to reach out and explain why you didn’t hear back from support , my phone was factory reset last week, and I lost access to my old email. I’m really sorry for the inconvenience; it definitely wasn’t intentional.
Since we didn’t get a proper chance to resolve your issue, I’d really appreciate it if you could consider removing your review. I’ve now updated the support email everywhere, so feel free to contact me directly at craftngineaddons@gmail.com or through the support option anytime.